Refund and Return Policy
KOVITE
Website: https://kovite.com
Last Updated: October 13, 2026
1. Our 30-Day Return Policy
At Kovite, customer satisfaction and product safety are important to us.
We offer a 30-day return policy for eligible products. You may request a return within 30 calendar days after receiving your order.
To qualify for a return based on a change of mind, an item must:
- Be unused and unopened.
- Remain in its original packaging.
- Have all original manufacturer seals and safety seals intact.
- Be in its original condition, without damage or alteration.
- Be accompanied by proof of purchase, such as an order number or receipt.
Returns must be requested within 30 days of delivery.
This voluntary return policy does not limit any additional rights you may have under applicable consumer protection laws.
2. How to Request a Return
To start a return, please contact our customer support team:
Email: info@kovite.com
Include the following information:
- Your full name
- Order number
- Product or products you wish to return
- Reason for the return
- Photographs, if the product arrived damaged, defective, or incorrect
Our customer service team will review your request and provide return instructions.
Please do not send items back without first contacting us. This helps ensure your return is correctly identified and processed.
For returns made under applicable statutory cancellation or consumer rights, contacting us by email is sufficient to notify us of your request; you do not need to wait for our approval to exercise those rights.
3. Vitamins, Supplements, and Health Products
Because Kovite sells vitamins, nutritional supplements, and wellness products, special return conditions apply for hygiene, safety, and product integrity.
For change-of-mind returns, we generally cannot accept:
- Opened vitamin or supplement bottles
- Products with broken, removed, or tampered safety seals
- Partially consumed or used products
- Products removed from their original packaging
- Products that have been altered or damaged after delivery
- Products that cannot safely be returned to inventory
These restrictions help protect customers and maintain product quality.
However, these restrictions do not prevent customers from seeking a legally required refund, replacement, or other remedy for defective, damaged, misdescribed, or incorrectly supplied goods.
Where applicable law provides cancellation rights for certain sealed goods, those rights remain available unless a valid legal exception applies.
4. Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If an item is damaged, defective, leaking, expired upon delivery, missing, or different from what you ordered, contact us as soon as reasonably possible and, where practicable, within 7 calendar days after delivery at:
Reporting the issue within 7 days helps us investigate promptly, but this timeframe does not limit any statutory rights or remedies that may apply under applicable law. Please provide your order number, a description of the problem, and photographs where available. For damaged, defective, or incorrect items, please retain the product, packaging, shipping materials, and any labels until we advise you otherwise.
Depending on the circumstances and applicable consumer law, we will provide an appropriate remedy, which may include:
- A replacement product
- A refund
- Another remedy required by applicable law
We may request additional information to investigate the issue.
If a return is necessary because Kovite supplied a defective or incorrect product, we will cover or reimburse reasonable return shipping costs where required by law.
Do not consume a product if its safety seal appears compromised or if you believe it may be unsafe.
5. Non-Returnable Items
For voluntary change-of-mind returns, the following items are generally not eligible:
- Opened or used vitamins and supplements
- Products with broken or missing safety seals
- Perishable products that cannot safely be returned
- Products damaged by improper use or storage after delivery
- Personalized or custom-made products, where applicable
- Gift cards, where applicable
- Items specifically identified as final sale, to the extent permitted by law
Sale and discounted items are eligible for our standard 30-day return policy unless an applicable, lawful exception is clearly stated at the time of purchase.
Nothing in this section excludes statutory rights relating to faulty, damaged, unsafe, misdescribed, or incorrectly supplied products.
6. Return Shipping Costs
For voluntary change-of-mind returns:
- Customers are responsible for return shipping costs unless Kovite agrees otherwise.
- Original shipping charges are generally non-refundable, except where required by law.
- We recommend using a trackable shipping service.
- Customers are responsible for packaging returned products securely.
For damaged, defective, or incorrect products, reasonable return shipping costs will be covered or reimbursed where required by applicable law.
Customers should contact us before returning an international shipment so that we can provide appropriate instructions.
7. Return Address
Please contact info@kovite.com before sending a return.
Our customer service team will provide the correct return address and any required instructions.
Returns sent to an incorrect address may be delayed.
8. Refund Processing
Once your return is received, we will inspect the product and determine whether it meets the applicable return requirements.
For eligible voluntary returns, approved refunds will generally be issued to the original payment method within 10 business days after receipt and inspection.
Your bank, credit card issuer, or payment provider may require additional time to post the refund.
For returns or cancellations governed by mandatory consumer law, refunds will be processed within the legally required timeframe, even if that differs from our standard voluntary return process.
Where legally required, refunds will include applicable standard outbound delivery charges and will be made without an additional refund processing fee.
If you have not received an approved refund after the expected processing period, please contact info@kovite.com.
9. Exchanges
If you would like a different product, size, or variation, please contact us to discuss the available options.
For a voluntary exchange, the original item must meet our return eligibility requirements.
If the requested replacement is unavailable, we may offer an eligible refund instead.
For defective or incorrectly supplied goods, applicable statutory rights to replacement or other remedies remain unaffected.
10. Order Cancellations
If you need to cancel an order, please contact us as soon as possible at:
We will attempt to accommodate cancellation requests before the order has been processed or shipped.
Once an order has shipped, it may no longer be possible to stop delivery. You may still request an eligible return after receiving it.
If an order is successfully canceled before shipment, the payment will be refunded to the original payment method.
Customers with statutory cancellation rights may exercise those rights regardless of whether the order has already shipped, subject to applicable legal exceptions.
11. International Returns
Kovite serves customers in the United States, Canada, the United Kingdom, the European Union, Israel, Australia, and other international destinations.
Our voluntary 30-day return policy applies to eligible international purchases, subject to the conditions in this policy and applicable law.
For voluntary international returns:
- Customers are generally responsible for return shipping charges.
- Returns should be sent using a trackable shipping service.
- Customers should contact us before shipping products internationally.
- Customs paperwork should accurately identify the shipment as returned merchandise.
- Customs duties, import taxes, and other government charges may not be refundable by Kovite, except where required by law or where Kovite is responsible for the charge.
International return shipments may be subject to customs inspections, import restrictions, and carrier requirements.
Kovite will not require customers to waive mandatory consumer rights as a condition of receiving a legally required remedy.
12. European Union and European Economic Area Customers
Customers in the European Union and European Economic Area may have statutory withdrawal rights for eligible distance purchases.
In general, eligible consumers may withdraw from an online purchase within 14 days after receiving the goods, without providing a reason.
Kovite's voluntary 30-day return window provides additional time for eligible unopened products.
To exercise a statutory withdrawal right, notify us by email at info@kovite.com before the applicable withdrawal period expires.
Where required by law:
- Customers may return eligible goods within 14 days after notifying us of withdrawal.
- We will refund eligible payments, including the cost of standard outbound delivery, within the legally required period.
- We may withhold reimbursement until the goods are received or the customer provides evidence of return, where legally permitted.
- Customers may be responsible for direct return shipping costs for change-of-mind withdrawals, provided applicable legal requirements are met.
- Additional delivery charges resulting from a customer's choice of a more expensive delivery method may be excluded where legally permitted.
Statutory exceptions may apply, including to certain sealed goods unsuitable for return for health protection or hygiene reasons after being unsealed, and goods liable to deteriorate or expire rapidly.
These exceptions are applied only where the legal requirements are met.
Statutory rights concerning defective, misdescribed, or nonconforming goods remain unaffected.
13. United Kingdom Customers
Customers in the United Kingdom may have statutory cancellation rights for eligible online purchases, generally allowing cancellation within 14 days after receiving the goods.
Our voluntary 30-day return policy provides additional time for eligible unopened products.
To exercise a statutory cancellation right, contact info@kovite.com.
Where applicable law requires:
- Eligible goods may be returned within 14 days after cancellation is communicated.
- Refunds will be issued within the legally required timeframe.
- Standard outbound delivery charges will be refunded when required.
- Direct return shipping costs for change-of-mind cancellations may be the customer's responsibility where permitted by law.
Certain exceptions may apply, including to qualifying sealed products that become unsealed after delivery and are unsuitable for return for health protection or hygiene reasons.
Nothing in this policy limits rights under applicable UK consumer protection legislation concerning faulty, misdescribed, or unsatisfactory goods.
14. Canadian Customers
Canadian customers may request eligible voluntary returns within 30 days of delivery.
Additional cancellation, refund, and consumer protection rights may apply under Canadian federal or provincial law, including the laws of Quebec.
Where applicable law provides additional rights, those rights take precedence over any conflicting provision of this policy.
15. Australian Customers
Our voluntary 30-day return policy applies to eligible Australian orders.
Australian customers may also have rights under the Australian Consumer Law, including consumer guarantees that cannot be excluded.
Where those guarantees apply, customers may be entitled to a refund, replacement, or other remedy for products that fail to meet the applicable consumer guarantees.
A voluntary 30-day return deadline does not restrict those statutory rights.
Original packaging or an intact safety seal is not a prerequisite for exercising statutory rights concerning faulty goods.
Where required, Kovite will reimburse reasonable return costs associated with products that fail to meet applicable consumer guarantees.
16. Israeli Customers
Customers in Israel may have cancellation, return, and refund rights under applicable Israeli consumer protection laws, including rules concerning distance sales.
Where those laws apply, Kovite will honor the applicable cancellation periods, procedures, exceptions, and refund requirements.
Any statutory rights that provide greater protection than this voluntary policy will take precedence.
17. Other International Customers
Customers in other countries may have mandatory consumer protection rights under their local laws.
Nothing in this policy is intended to exclude or limit any rights that cannot lawfully be excluded or limited.
Where mandatory local law conflicts with this policy, the applicable mandatory law will prevail.
18. Lost, Delayed, or Undelivered Orders
If your order has not arrived, please contact us at info@kovite.com with your order number.
We will review the tracking information and, where appropriate, contact the shipping carrier.
If an order is confirmed lost or not delivered, we will provide a replacement, refund, or other appropriate remedy in accordance with applicable law and the circumstances.
Shipping delays caused by customs inspections, carrier disruptions, or events outside our control will be handled reasonably and in accordance with applicable consumer rights.
19. Refused or Unclaimed Deliveries
If a customer refuses delivery or fails to collect a shipment for reasons unrelated to a product defect or an error by Kovite, any refund will be assessed under our applicable return policy and relevant consumer law.
For voluntary returns, actual return shipping or carrier charges may be deducted where lawful and appropriately disclosed.
Mandatory cancellation, refund, and consumer protection rights remain unaffected.
20. Refunds to Original Payment Method
Refunds will ordinarily be issued to the original payment method used for the purchase.
If the original payment method is no longer available, please contact our support team so that an appropriate refund arrangement can be considered.
Refunds are generally issued in the transaction currency. Currency conversion differences and financial institution charges may affect the amount received in a different currency.
Kovite will comply with applicable legal requirements concerning the amount and method of reimbursement.
21. Contact Information
For returns, refunds, exchanges, cancellations, damaged items, or other order concerns, contact:
KOVITE
Email: info@kovite.com
Phone: +1 718-686-6112
Toll-free: 1-800-645-1899
Website: https://kovite.com
Business Address:
5721 18th Ave
Brooklyn, NY 11204
United States
Please contact customer support to obtain the appropriate return shipping address before sending merchandise.
22. Changes to This Policy
Kovite may update this Refund and Return Policy to reflect changes in business practices, operations, or applicable laws.
Any changes will be published on our website with an updated revision date.
Changes will not retroactively remove mandatory rights applicable to purchases already made.
© 2026 Kovite. All rights reserved.