Shipping policy

KOVITE
Website: https://kovite.com
Last Updated: October 13, 2026

1. Overview

At Kovite, we are committed to processing and shipping orders efficiently, safely, and reliably.

This Shipping and Delivery Policy applies to orders shipped within the United States through https://kovite.com.

Our standard shipping process includes:

  • Order processing: 1–3 business days
  • Estimated delivery: 3–7 business days after shipment
  • Shipping charges: Calculated and displayed at checkout
  • Order tracking: Provided when available through the shipping carrier

Delivery estimates are not guaranteed unless a specific guaranteed service is expressly offered and confirmed at checkout.

International orders are governed by our separate International Shipping and Delivery Policy.

2. Order Processing Times

Most orders are processed within 1–3 business days after payment confirmation.

Business days generally mean Monday through Friday, excluding federal holidays and other days when our fulfillment operations are closed.

Processing includes:

  • Payment verification
  • Order review
  • Product preparation
  • Packaging
  • Shipment preparation
  • Carrier handoff

Orders placed on weekends or holidays will generally begin processing on the next business day.

Processing times may be longer during periods of high order volume, promotional events, holidays, inventory shortages, or other unusual circumstances.

If a significant processing delay affects your order, we will make reasonable efforts to notify you.

3. Standard U.S. Delivery Times

After an order has been shipped, standard delivery within the United States is generally estimated at 3–7 business days.

The estimated total time from order placement to delivery is therefore typically 4–10 business days, including processing and transit.

Actual delivery times may vary based on:

  • Destination
  • Shipping method selected
  • Carrier operations
  • Weather conditions
  • Holidays
  • Transportation disruptions
  • Other circumstances beyond our reasonable control

Delivery estimates begin when the carrier accepts the shipment, not when the order is placed.

4. Shipping Rates and Charges

Shipping rates are calculated and displayed during checkout before you complete your purchase.

Charges may depend on:

  • Delivery destination
  • Package weight and dimensions
  • Shipping method
  • Order contents
  • Available carrier services
  • Applicable shipping promotions

Any free shipping offer, discounted shipping rate, or promotional threshold will be displayed on our website or during checkout when available.

Shipping charges are subject to the terms of the applicable promotion and our Refund and Return Policy.

5. Shipping Destinations

This domestic Shipping and Delivery Policy applies to orders shipped to eligible addresses within the United States.

Available shipping services may vary by state, ZIP code, and destination.

Shipping to Alaska, Hawaii, Puerto Rico, U.S. territories, P.O. boxes, APO/FPO/DPO addresses, and other special destinations may have different availability, charges, or delivery times.

The shipping options presented at checkout determine whether a particular destination is supported.

We reserve the right to contact customers regarding orders that cannot be fulfilled to the selected address, subject to applicable consumer protection laws.

6. Shipping Carriers

Kovite uses shipping and logistics providers selected according to destination, service availability, package requirements, and other operational considerations.

The carrier used for your order may vary.

Where available, carrier and tracking details will be provided after shipment.

We cannot guarantee that a specific carrier will be used unless expressly confirmed.

7. Order Confirmation and Shipping Notifications

After successfully placing an order, you should receive an order confirmation at the email address provided during checkout.

Once your order ships, we will generally send a shipping confirmation containing tracking information when available.

Please check your email, including spam or junk folders, for order updates.

If you do not receive an expected confirmation, contact us at info@kovite.com.

8. Tracking Your Order

When tracking is available, you can follow the progress of your shipment using the tracking number or link provided.

Tracking updates may take 24–48 hours after shipment to appear in the carrier's system.

Carrier tracking information is provided by the carrier and may occasionally be delayed or incomplete.

If your tracking information has not updated for an unusually long period, please contact our customer service team.

9. Shipping Delays

Although we aim to meet our estimated processing and delivery times, delays may occur because of:

  • Severe weather
  • Carrier disruptions
  • National holidays
  • High shipping volume
  • Inventory or fulfillment issues
  • Incorrect or incomplete shipping information
  • Events beyond our reasonable control

If we become aware of a significant delay, we will make reasonable efforts to provide an update.

Where applicable law requires us to obtain consent for a delayed shipment, offer cancellation, or issue a refund, we will comply with those requirements.

10. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing accurate and complete shipping information at checkout.

Please verify:

  • Recipient name
  • Street address
  • Apartment, suite, or unit number
  • City and state
  • ZIP code
  • Contact information

If you discover an error after placing an order, contact us immediately at info@kovite.com.

We will attempt to correct the address before shipment, but changes cannot be guaranteed once an order has been processed or transferred to the carrier.

If a package is returned because of an incorrect or incomplete address supplied by the customer, additional shipping charges may apply for reshipment, where permitted by law.

Any refund or deduction will be handled in accordance with our Refund and Return Policy and applicable law.

11. Undeliverable and Returned Packages

A package may be returned to us if:

  • The shipping address is incorrect or incomplete.
  • Delivery attempts are unsuccessful.
  • The recipient refuses delivery.
  • The shipment is not collected when required.
  • The carrier determines that delivery cannot be completed.

If a package is returned to Kovite, please contact our customer service team to discuss available options.

Depending on the circumstances, we may offer reshipment or an eligible refund.

Reasonable additional shipping costs may apply when a return results from customer-provided address errors or other customer-controlled circumstances, where lawful.

12. Lost or Missing Packages

If your order has not arrived within the expected delivery timeframe, please:

  1. Review the tracking information.
  2. Check for carrier delivery notices.
  3. Confirm the shipping address provided at checkout.
  4. Check with household members or building personnel, if applicable.
  5. Contact Kovite at info@kovite.com.

We will review the shipment details and, where appropriate, assist with a carrier investigation.

If an order is confirmed lost or not delivered, Kovite will provide a replacement, refund, or other appropriate remedy in accordance with applicable law and the circumstances.

A carrier's delivery scan does not automatically eliminate any rights you may have concerning goods that were not actually delivered.

13. Packages Marked as Delivered

If tracking indicates that a package was delivered but you cannot locate it, please contact us promptly.

We may ask you to verify the delivery address and provide relevant information to assist our investigation.

We may also contact the carrier to request available delivery confirmation.

Each case will be reviewed individually.

We will honor applicable consumer protection requirements concerning delivery and responsibility for lost goods.

14. Damaged Shipments

Please inspect your package upon delivery.

If your shipment arrives damaged, leaking, crushed, opened, or otherwise compromised, contact info@kovite.com as soon as reasonably possible and, where practicable, within 7 calendar days after delivery.

Please include:

  • Your order number
  • A description of the damage
  • Photographs of the affected products
  • Photographs of the shipping box and packaging, if available

Please retain the product, packaging, and shipping materials until we advise you otherwise.

Reporting damage promptly helps us investigate and resolve the issue, but the recommended seven-day period does not limit applicable statutory rights.

Do not consume vitamins or supplements if their safety seals appear damaged or compromised.

Damaged or defective products will be handled under our Refund and Return Policy and applicable consumer protection laws.

15. Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible at info@kovite.com.

We will attempt to accommodate requests before shipment.

Once an order has been shipped, cancellation or address changes may no longer be possible.

If your order has already shipped, you may be eligible for a return under our Refund and Return Policy.

Nothing in this section limits any mandatory cancellation or refund rights.

16. Product Availability and Backorders

Product availability may change without notice.

If an item becomes unavailable after you place an order, we may contact you regarding available options, including:

  • Waiting for the product to become available
  • Accepting an alternative product with your agreement
  • Canceling the unavailable item and receiving a refund

We will not substitute products without appropriate customer authorization.

Any backorder arrangement will be communicated in accordance with applicable law.

17. Vitamins, Supplements, and Product Handling

Kovite sells vitamins, nutritional supplements, and wellness products.

We take reasonable care in preparing and packaging orders to help maintain product integrity during shipping.

Customers should inspect products when delivered and follow the storage instructions printed on product packaging.

If a product arrives with damaged packaging, broken safety seals, leakage, or other signs of compromised quality, please contact us before using it.

Temperature-sensitive products may have additional shipping restrictions or handling requirements where applicable.

18. Shipping Promotions and Free Shipping

From time to time, Kovite may offer free shipping, discounted shipping, or other shipping promotions.

Such offers may be subject to conditions, including:

  • Minimum order amounts
  • Eligible destinations
  • Eligible products
  • Promotional periods
  • Selected shipping methods

Applicable terms will be displayed with the offer or during checkout.

Promotional shipping offers may be changed or discontinued for future orders.

19. International Shipping

This policy applies only to domestic shipping within the United States.

For orders shipped outside the United States, including Canada, the United Kingdom, European Union countries, Israel, Australia, and other eligible destinations, please refer to our separate International Shipping and Delivery Policy.

International shipping may involve different delivery times, shipping charges, customs procedures, import duties, taxes, and product restrictions.

20. Refunds and Returns

For information about returning products, requesting refunds, reporting damaged items, or canceling orders, please refer to Kovite's Refund and Return Policy, available through our website.

Our voluntary return policy generally permits eligible unopened products to be returned within 30 days after delivery.

Applicable consumer protection rights remain unaffected.

21. Contact Information

For questions regarding shipping, delivery, tracking, delays, missing packages, or damaged shipments, contact:

KOVITE
Email: info@kovite.com
Phone: +1 718-686-6112
Toll-free: 1-800-645-1899
Website: https://kovite.com

Business Address:
5721 18th Ave
Brooklyn, NY 11204
United States

22. Changes to This Policy

Kovite may update this Shipping and Delivery Policy to reflect changes in fulfillment practices, shipping services, operational requirements, or applicable laws.

Any changes will be posted on our website with an updated revision date.

Changes will not retroactively remove mandatory rights applicable to orders already placed.

© 2026 Kovite. All rights reserved.