Terms of service

KOVITE
Website: https://kovite.com
Last Updated: October 13, 2026

1. Overview

Welcome to Kovite.

This website is operated by Kovite (“Kovite,” “we,” “us,” or “our”). Throughout this website, the terms “we,” “us,” and “our” refer to Kovite.

Kovite offers this website, including all information, tools, products, and services available through it (collectively, the “Services”), subject to these Terms of Service (“Terms”).

Our online store is powered by Shopify, which provides the ecommerce platform that enables us to sell products and provide related services.

By accessing our website, creating an account, or purchasing products, you agree to these Terms, subject to any mandatory rights provided by applicable law.

If you do not agree to these Terms, please do not use the Services.

These Terms apply to website visitors, customers, account holders, and other users of the Services.

2. Eligibility and Use of the Website

By using our Services, you represent that you are legally capable of entering into a binding agreement under the laws applicable to you, or that you are using the Services with the appropriate authorization of a parent or legal guardian.

You agree to use our website only for lawful purposes and in accordance with these Terms.

You may not use the Services in a way that violates applicable laws, infringes the rights of others, interferes with website operations, or compromises security.

We reserve the right to restrict or terminate access where reasonably necessary to address unlawful activity, fraud, security risks, or material violations of these Terms, subject to applicable law.

3. Products and Product Information

Kovite sells vitamins, nutritional supplements, and wellness products.

We make reasonable efforts to display accurate product descriptions, ingredients, quantities, packaging, prices, and other relevant information.

However, product information may occasionally contain errors, omissions, or inaccuracies.

Product packaging, formulations, labels, and manufacturer information may change without notice.

Customers should review the actual product label, ingredients, directions, warnings, and expiration information before using any product.

If the information on a product's physical packaging differs from information displayed on our website, contact us or the manufacturer before use if clarification is needed.

We may correct inaccurate information and update product listings, subject to applicable consumer protection laws.

4. Health and Supplement Disclaimer

Information provided through Kovite is for general informational purposes only and is not intended to replace professional medical advice, diagnosis, or treatment.

Vitamins, supplements, and wellness products may affect individuals differently.

Before using supplements, customers should consult an appropriately qualified healthcare professional, particularly if they:

Are pregnant or breastfeeding
Take prescription or over-the-counter medications
Have an existing medical condition
Are considering products for children
Have allergies or sensitivities
Are preparing for surgery
Have questions about potential interactions or side effects

Do not exceed recommended dosages unless directed by a qualified healthcare professional.

Discontinue use and seek appropriate medical advice if you experience an adverse reaction.

Do not disregard professional medical advice or delay seeking treatment because of information presented on our website.

Dietary supplements are not intended to diagnose, treat, cure, or prevent diseases unless expressly authorized under applicable law.

Nothing in these Terms limits rights or remedies arising from defective, unsafe, misrepresented, or unlawfully supplied products.

5. Product Availability

Products displayed on our website are subject to availability.

We may limit quantities, discontinue products, or change product offerings.

If a product becomes unavailable after an order is placed, we may contact you to offer an alternative, arrange a delay with your agreement, or cancel the unavailable item and issue the appropriate refund.

We will not substitute a materially different product without your consent.

6. Pricing and Currency

Unless otherwise stated, prices displayed on Kovite.com are in United States dollars (USD).

Prices may change without notice for future purchases.

Applicable shipping charges, taxes, and other charges collected by Kovite will be displayed during checkout before an order is submitted.

For international orders, additional customs duties, import taxes, brokerage fees, or clearance charges may apply unless expressly included at checkout.

Customers should review our International Shipping and Delivery Policy for further information.

We reserve the right to correct genuine pricing or listing errors, subject to applicable law.

If an error affects an order, we may contact you to explain the issue and offer an appropriate resolution, including cancellation and a refund where lawful.

7. Orders and Acceptance

Submitting an order constitutes an offer to purchase the selected products.

An automated order confirmation acknowledges receipt of your order but does not necessarily mean that the order has been accepted.

An order is accepted when we confirm acceptance or dispatch the products, subject to applicable law and the representations made during checkout.

We may decline or cancel orders for legitimate reasons, including:

Product unavailability
Payment authorization failure
Suspected fraud
Incorrect pricing or product information
Shipping restrictions
Applicable legal or regulatory restrictions

If we cancel an order after collecting payment, we will issue the applicable refund in accordance with the law.

We will not cancel orders arbitrarily or in a manner that violates applicable consumer protection requirements.

8. Payment

Payments are processed through Shopify and authorized payment providers.

Customers agree to provide accurate and current payment information and authorize the charges disclosed during checkout.

Available payment methods may vary by location.

Payment processing is subject to applicable provider terms and security requirements.

We do not guarantee that every payment method will be available for every transaction.

9. Shipping and Delivery

Kovite offers shipping to eligible destinations within the United States and internationally.

Domestic orders are governed by our Shipping and Delivery Policy.

International orders are governed by our International Shipping and Delivery Policy.

Shipping times are estimates unless expressly guaranteed.

Delivery may be affected by carrier operations, customs procedures, weather, holidays, and other circumstances.

Nothing in these Terms excludes mandatory rights relating to delivery deadlines, risk of loss, cancellation, or non-delivery.

10. International Orders and Customs

Customers placing international orders should review the import requirements of their destination country.

Certain vitamins, supplements, ingredients, or product quantities may be restricted or prohibited in particular jurisdictions.

Unless checkout expressly states otherwise, customers are generally responsible for applicable destination-country customs duties, import taxes, brokerage fees, and clearance charges.

International shipments may be held, inspected, refused, returned, confiscated, or destroyed by customs authorities or carriers.

Refund eligibility and responsibility for associated charges are governed by our International Shipping and Delivery Policy and applicable law.

Nothing in these Terms transfers to the customer responsibilities that applicable law places on Kovite as a seller, exporter, or importer of record.

11. Returns, Refunds, and Exchanges

Kovite offers a voluntary 30-day return policy for eligible unopened products.

Returns of vitamins, supplements, and health products may be restricted for safety, hygiene, and product integrity reasons.

Please review our Refund and Return Policy for details concerning:

Return eligibility
Opened and used products
Damaged or defective items
Incorrect shipments
Refund processing
Exchanges
Order cancellations
International returns

Nothing in these Terms excludes mandatory consumer rights.

12. Customer Accounts

Customers may be able to create an account to manage purchases and view order information.

You are responsible for maintaining the confidentiality of your account credentials and for notifying us promptly if you suspect unauthorized access.

You agree to provide accurate account information and update it when necessary.

We may suspend accounts where reasonably necessary to prevent fraud, security threats, or material misuse, subject to applicable law.

13. Promotions and Discount Codes

Promotional offers, discount codes, coupons, and special pricing may be subject to additional terms disclosed with the promotion.

Unless expressly stated otherwise:

Promotional codes may have expiration dates.
Certain products may be excluded.
Promotions may not be combined.
Minimum purchase requirements may apply.
Promotions may be limited to specific customers or destinations.

We may refuse fraudulent or unauthorized promotional use.

Changes to promotions will not unlawfully affect orders already accepted.

14. Intellectual Property

The Kovite website and its original content, branding, graphics, design elements, text, and other materials are protected by applicable intellectual property laws.

Except where expressly permitted, users may not reproduce, distribute, modify, commercially exploit, or create derivative works from protected website content without authorization.

Third-party product names, logos, trademarks, and manufacturer materials remain the property of their respective owners.

Nothing in these Terms grants ownership of intellectual property to website users.

15. Customer Reviews and Submissions

If you submit reviews, feedback, suggestions, or other content through our Services, you represent that you have the right to submit that content.

You agree not to submit content that is unlawful, defamatory, fraudulent, misleading, infringing, or otherwise prohibited by applicable law.

By submitting content intended for public display, you grant Kovite a non-exclusive, worldwide, royalty-free license to use, reproduce, display, and distribute that content for purposes connected with operating and promoting the Services, subject to applicable privacy and consumer laws.

You retain ownership of your original content.

We may moderate or remove content that violates these Terms or applicable law.

16. Prohibited Uses

You may not use our website or Services to:

Violate applicable laws or regulations
Commit fraud or misrepresent your identity
Infringe intellectual property rights
Transmit malicious software
Attempt unauthorized access to systems or accounts
Interfere with website security or functionality
Scrape or collect personal information unlawfully
Submit false or misleading orders or information
Harass, threaten, or abuse others
Engage in activities that compromise the integrity of the Services

We may take reasonable action against prohibited conduct, including restricting access where lawful.

17. Third-Party Services and Links

Our website may contain links to third-party websites or use third-party services, including payment processors, shipping providers, and marketing platforms.

Third-party services may be governed by their own terms and privacy policies.

We are not responsible for independent third-party websites or services to the extent permitted by law.

However, this provision does not exclude responsibilities Kovite has under applicable law for services used to fulfill customer purchases.

18. Privacy and Personal Information

Your use of the Services is also subject to our Privacy Policy.

Our Privacy Policy explains how we collect, use, disclose, and protect personal information, including information processed through Shopify and our authorized service providers.

Please review it before using our Services.

19. Website Availability

We aim to keep our website accessible and functioning properly.

However, we cannot guarantee uninterrupted or error-free access.

Temporary interruptions may occur due to maintenance, technical issues, network problems, security incidents, or events outside our reasonable control.

We may update or modify website features as reasonably necessary.

Nothing in this section limits rights that cannot lawfully be excluded.

20. Disclaimer of Warranties

To the extent permitted by applicable law, website information and non-purchase-related features are provided on an “as available” basis.

We do not guarantee that all website content will always be complete, current, uninterrupted, or free of technical errors.

This provision does not exclude or restrict statutory warranties, consumer guarantees, or other mandatory rights relating to products purchased from Kovite.

21. Limitation of Liability

To the maximum extent permitted by applicable law, Kovite will not be liable for indirect or consequential losses arising from use of the website where such liability may lawfully be excluded.

Nothing in these Terms excludes or limits liability for:

Fraud or fraudulent misrepresentation
Death or personal injury caused by negligence where such liability cannot lawfully be excluded
Defective products where mandatory product liability laws apply
Breach of mandatory consumer guarantees
Any other liability that cannot lawfully be excluded or limited

Where applicable consumer law provides remedies for defective goods, non-delivery, misrepresentation, or other violations, those remedies remain available.

22. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses or claims arising directly from your unlawful use of the Services or your material violation of these Terms, where legally recoverable.

This provision does not require consumers to indemnify Kovite for Kovite's own negligence, unlawful conduct, or failure to meet mandatory obligations.

23. Governing Law and Disputes

These Terms are generally governed by the laws of the State of New York, United States, without regard to conflict-of-law principles, except where mandatory laws provide otherwise.

For customers residing outside the United States, this provision does not deprive them of mandatory consumer protections or legal remedies available under applicable law.

Nothing in these Terms requires consumers to waive rights to bring claims in a court or forum that applicable law makes available to them.

Before initiating a formal dispute, customers are encouraged to contact us so that we can attempt to resolve the matter.

Email: info@kovite.com

24. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be limited or severed to the extent necessary.

The remaining provisions will continue in effect to the extent permitted by law.

25. No Waiver

Failure by Kovite to enforce a provision of these Terms does not automatically constitute a waiver of that provision or any other right.

Any waiver must comply with applicable law.

26. Entire Agreement

These Terms, together with applicable policies referenced on our website and any additional terms expressly agreed to during checkout, govern your use of the Services and purchases from Kovite.

If a provision conflicts with mandatory consumer protection law, the applicable mandatory law will prevail.

27. Changes to These Terms

We may update these Terms to reflect changes in our business, Services, technology, or legal obligations.

Updated Terms will be posted on our website with a revised effective date.

Material changes will be communicated where required by law.

Changes will not retroactively remove contractual or mandatory rights relating to purchases already made.

28. Contact Information

For questions about these Terms, orders, products, or our Services, please contact:

KOVITE
Website: https://kovite.com
Email: info@kovite.com
Phone: +1 718-686-6112
Toll-free: 1-800-645-1899

Business Address:
5721 18th Ave
Brooklyn, NY 11204
United States